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Payment

We accept all major credit and debit cards including Visa, MasterCard, Switch, Delta, Solo, Electron, Maestro and American Express.

We can assure you that credit card payments on our website are extremely safe, however we do understand that some people are hesitant to provide card detail over the internet. With this in mind we can provide alternative offline payments and still give you the online deals.

Alternative Payment Methods

Alternatively you may pay by company or personal cheque - for security reasons we do transax all cheques. Your goods will be sent when your cheque is cleared. If you wish to pay by cheque please complete the order as normal and select payment by cheque.

If you wish to pay by credit card over the phone please complete the order as normal selecting payment by phone,  then call the shop during opening hours on 0118 966 1511.

If you are one of our account customers then place your order as normal and select the account payment.

 


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Delivery

PLEASE NOTE, TO PREVENT FRAUD ALL ORDERS PAID BY CREDIT/DEBIT CARD CAN ONLY BE DELIVERED TO THE CARDHOLDERS BILLING ADDRESS. A SIGNATURE IS REQUIRED FOR ALL DELIVERIES, GOODS CANNOT BE LEFT UNSIGNED FOR.

Special arrangements may be made by calling 0118 966 1511

Our standard delivery is working 2-3 days

Costs

Delivery is free on all orders over £100 including Vat for parcels up to 25kg.

For any order under £100 there is a £6.95 charge for parcels up to 25kg.

Standard delivery is to mainland UK only.  

For any delivery outside this area or over weight this may incur a surcharge so before placing your order please contact us for verification on 0118 966 1511 or sales@wokinghamtools.co.uk.


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Returns & Refunds

Unwanted Returns

At Wokingham Tools we have tried to provide you with information so you can make an informed purchase, Should your purchases be unsuitable please follow the instructions below.

         Please contact our shop before sending any items back so you can get a returns reference. Please call the shop on 0118 966 1511 or E-Mail sales@wokingamtools.co.uk

         Goods must be returned within 7 working days of receipt of the goods.

         Any carriage charges for returning goods will be at your expense.

         All items should be in their original undamaged packaging, we reserve the right to charge for repackaging where applicable.

         We reserve the right to charge up to but no greater than 15% of the value of the goods returned.

         Transport packaging should be sufficient for the method of carriage.

         We cannot accept any responsibility for any damage caused by your carrier.

         We cannot give refunds on any special orders that you may have requested.

          When sending any goods back to us it should be accompanied by a copy of your proof of purchase, your name, address, phone number, order number, account number and details of why you are returning the goods.

         PLEASE NOTE WHEN RETURNING GOODS WE CANNOT ACCEPT A PROOF OF POSTING AS CONFIRMATION OF DELIVERY.

 

Shortages

Should you find any delivery is incomplete please contact the shop within 7 working days where we will be happy to investigate your claim and arrange completion of any short delivery. Please note items TO FOLLOW do not constitute shortages.

Damaged Goods

At Wokingham Tools we will try to package your goods so they reach you in pristine condition. If you do find your goods are damaged in any way please contact the shop within 7 working days and we will be happy to rectify the problem as soon as possible


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Security

We take great care to insure that any personal details you send us remain totally confidential. All credit card information is encrypted when it is transferred over the internet using SSL encryption. All personal information is held on a secure server and will not be used in any way without your permission. For further details see our privacy policy.


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Privacy Policy

In order to process your order and to provide you with details of that order at a later date we do need to collect and retain a certain amount of personal data. We only share details with parties carrying out our work on your behalf. Under no circumstances do we share your details with any third party for use of marketing. When you place your order we collect the following information.

         Your E-Mail Address

         Your Name

         Your Home Address  and Postcode

         Your Daytime and Home Phone Numbers

         Your Password

         Your Card Details inc. Credit Card Type, Card Number, Expiry Date, Security Number etc...

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access. The person responsible for privacy matters is Mr James Jenkins


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Complaints

At Wokingham Tools we make every effort to offer an excellent and efficient service, occasionally mistakes are made. We will endeavour to resolve any complaint within 7 working days. Your complaint will be treated fairly, confidentially and with respect. If you do have any complaints, comments or suggestions on how we can improve our service please E-Mail sales@wokinghamtools.co.uk 


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All lines on our website are not always stocked in store. Please call before visiting the shop to check stock levels.

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Bosch
Emir
Witte
Earlex


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Powered By TABS For Tools We Accept Visa, Mastercard,Maestro,Solo,Visa Electron and Detla.  

2017 Wokingham Tools  
Saturday 23rd September 2017